Returns & refunds
Last updated September 2026
Damaged or wrong on arrival
Tell us within 48 hours of delivery with a photograph. We replace the gift or refund it in full. You do not pay return shipping.
Change of mind
Because gifts are made up when you order, we cannot take back an opened or personalised gift. If the box is unopened and you tell us within 48 hours of delivery, we refund the gift value less the delivery cost.
Personalised gifts
Anything engraved, embossed, monogrammed or printed with your words cannot be returned unless it arrived damaged or we made the mistake.
Perishables
Food, chocolate and fresh items cannot be returned once delivered, except where they arrived damaged or past their date.
How refunds are paid
Back to the same account or UPI ID the payment came from, within 7 working days of us agreeing the refund.
How to start one
Message us on WhatsApp with your order reference and a photograph. That is the whole process.